Istanbul Sabiha Gökçen Airport (ISG) is set to introduce a ‘silent airport’ policy from May 10, 2026, aiming to enhance passenger comfort by significantly reducing in-terminal announcements. This initiative is part of the airport’s ongoing efforts to improve the overall travel experience.
New ‘Silent Airport’ Policy to Minimize Disruptions
Under the new policy, general announcements within the terminal will be largely discontinued. Exceptions will be made only for emergencies, critical safety-related information, and operational necessities. This move is expected to create a more serene and less disruptive environment for passengers.
How Passengers Can Access Flight Information
With the implementation of the ‘silent airport’ concept, passengers will be able to access essential flight information through several alternative channels:
- Flight Information Display Systems (FIDS): These screens, located throughout the terminal, will continue to provide real-time updates on departures and arrivals.
- Airline Communication Channels: Passengers are encouraged to utilize their preferred airline’s communication channels, such as mobile applications and SMS/email notifications, for personalized flight updates.
- Istanbul Sabiha Gökçen Airport Mobile Application: The official ISG mobile app will serve as a comprehensive source for flight details and other relevant airport information.
- SAVVy Digital Assistant: The SAVVy Digital Assistant will also be available to assist passengers with their inquiries and provide necessary information.
The airport management believes that these alternative methods will ensure that passengers remain well-informed while enjoying a quieter terminal experience.
Focus on Passenger Comfort and Efficiency
The decision to adopt a ‘silent airport’ model aligns with a growing global trend among airports to reduce noise pollution and enhance the passenger journey. By minimizing non-essential announcements, ISG aims to create a more relaxed and efficient environment.
This initiative follows similar implementations in various international airports, where the focus has shifted towards providing information through digital platforms and personalized notifications, thereby reducing the need for constant public address announcements.
Impact on Airport Operations and Passenger Experience
Airport officials anticipate that the new policy will be positively received by passengers, contributing to a less stressful travel experience. The reduction in auditory clutter is expected to improve the overall ambiance of the terminal, making it more conducive for relaxation and navigation.
While the change represents a significant shift in airport communication strategy, the emphasis on readily available digital information and critical announcements for safety and emergencies ensures that essential information will still be effectively conveyed to all travelers.
The ‘silent airport’ application is a testament to Sabiha Gökçen Airport’s commitment to continuous improvement and its dedication to providing a modern and comfortable travel hub for its millions of passengers.
